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Lead Generation Pick
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| Title
- Epiphany Lead Advisor |
| Author
- Epiphany Inc |
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Short Description
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| Through integrated lead qualification, distribution, and management, Epiphany Lead Advisor ensures that lead capture and management can be made intelligent via business rules, lead scoring, alerts, and automatic lead reassignment. |
| Lead Advisor
Download |
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| - PowerCenter |
| PowerCenter
Description |
PowerCenter is a consumer response database system that tracks, logs, and responds to inbound inquiries, comments and complaints while providing online access to product, company, and customer information.
PowerCenter is used by some of the world’s best known companies to manage customer interactions and provides the following capabilities:
Better and faster customer data collection through hierarchical data migration, telephony and database integration and White Pages look-up functionality
Customer service representatives have instant access and detailed information about specific products, services, and policies
Support for free-form email, formatted email, and web-based transactions for online customer inquiries
Inbound fax and email communications can be stored as part of an electronic case file
Telephony integration provides features such as user prompts and screen pop-ups to enable agents to view customer history or other important information before the call is accepted
Automated fulfillment capabilities streamline workflow |
| - PowerCenter
Download |
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