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Lead Generation Pick
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| Title
- Epiphany Lead Advisor |
| Author
- Epiphany Inc |
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Short Description
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| Through integrated lead qualification, distribution, and management, Epiphany Lead Advisor ensures that lead capture and management can be made intelligent via business rules, lead scoring, alerts, and automatic lead reassignment. |
| Lead Advisor
Download |
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| - Conversations Predictive Dialer |
| Conversations Predictive Dialer
Description |
Concerto Conversations Predictive Dialer helps your contact center improve and enhance agent productivity while reducing costs and enabling you to do more with less. Sophisticated outbound call management capabilities improve agent productivity, allow flexibility in managing operational costs and leverages the investment you may have already made in technology, applications and infrastructure.
Dynamic Real-time Pacing - delivers the lowest abandon rates in the industry while still maintaining high agent talk times
Fixed Pacing - allows the administrator to set both the agents average talk time (pace time) and hit rate
Preview Dialing - presents the agent with a customers record for review prior to the call being placed
Progressive Dialing - use primarily for business-to-business dialing where virtually all calls will be answered
Call Analysis - detect non-contact outcomes such as busy signals, no answers and fax tones with a high degree of accuracy
Multi-number Dialing - increase the probability of establishing contact using multi-number dialing, allowing you to define up to 10 phone numbers for each call record
Web Callback - enhance customer service by providing the convenience of integrated web and telephony via your web site
Call Blending - help optimize the assignment of agents between inbound and outbound call handling
Contact Strategy Management - dynamically manage call record queues based on pre-defined criteria such as list penetration, hit rate or time of day
Call List Management - easily and quickly create call lists or campaigns from files downloaded from the host computer
Dynamic Record Management - dynamically insert call records into active call lists in real-time rather than using a download file
Account Control - add and delete call records to and from the do not call list in real-time
Campaign Management - define and manage campaigns from any local or web-enabled workstation rather than tying up the position used for system administration, monitoring and reporting
Skills-based Routing - match appropriately skilled agents with specific customer call records
Same-agent Callback - schedule callbacks by a specific agent for a particular call record
Account Ownership - assign call records to a specific agent who then owns that account record and all associated activities
Time Zone Management - manage time zone call management with virtually unlimited user-definable features
Comprehensive Reporting - provides you with a clear, concise view of how your contact center is performing |
| - Conversations Predictive Dialer
Download |
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