|
Lead Generation Pick
|
| Title
- Epiphany Lead Advisor |
| Author
- Epiphany Inc |
|
Short Description
|
| Through integrated lead qualification, distribution, and management, Epiphany Lead Advisor ensures that lead capture and management can be made intelligent via business rules, lead scoring, alerts, and automatic lead reassignment. |
| Lead Advisor
Download |
|
| - Concerto Enterprise Campaign Manager |
| Concerto Enterprise Campaign Manager
Description |
Concerto Enterprise Campaign Manager offers superior campaign management capabilities and provides your organization with opportunities to streamline business processes, reduce operational costs and ensure business continuity.
This innovative customer interaction data warehouse application enables businesses to develop, execute and manage enterprise-wide contact strategies from a single, centralized server. Concerto Enterprise Campaign Manager provides a rapid return on investment by delivering significant, measurable improvements in the areas most critical to todays contact center operations.
Centralized strategic list and campaign management - create, edit and distribute multiple lists and campaigns in real time across the enterprise from a central location
Business continuity - minimize down time and idle time and dramatically reduce recovery time associated with list changes and predictive dialer outages with a centralized, secure server and redundant systems
Compliance - reduce the risk of penalties through sophisticated campaign management and list-checking capabilities and flexible rules-based engine
Agent productivity - ensure agents work the highest value records at all times through sophisticated filtering and exclusions capabilities; deliver more focused campaigns and improve the quality of contacts which yields higher success rates
Historical reporting - gain critical customer information, campaign information, and contact-level data through historical reports |
| - Concerto Enterprise Campaign Manager
Download |
|
