|
Lead Generation Pick
|
| Title
- Epiphany Lead Advisor |
| Author
- Epiphany Inc |
|
Short Description
|
| Through integrated lead qualification, distribution, and management, Epiphany Lead Advisor ensures that lead capture and management can be made intelligent via business rules, lead scoring, alerts, and automatic lead reassignment. |
| Lead Advisor
Download |
|
| - Concerto Campaign Optimizer |
| Concerto Campaign Optimizer
Description |
Concerto Campaign Optimizer tracks predictive dialer call result history over time and uses this information to predict the best time of day to reach customers. Concerto Campaign Optimizer then creates a calling strategy with accounts placed into one-hour slots, optimized according to your campaign objectives and prioritized by criteria you specify.
The optimized accounts are then passed to your predictive dialer for execution. The entire process is automated and there is no sorting required on the dialer during optimization. The result is reduced call attempts with improved campaign results, which translates into lower telecommunications charges, higher revenues and increased agent retention.
Concerto Campaign Optimizers extensive record of successful installations and breadth of features and benefits makes it the industry leading best time to call application.
SmartLearn Database - determine when to call each account based on call result history tracked in this individual account history database that learns as your contact history builds
Probability Plus - calculate input probabilities based upon data returned from the dialers call results (No Answer, Busy, Right Party Contact, Wrong Party Contact, Answering Machine, Success - Promise or Sale, Manual and Unknown) for each phone number attempted
Behavior Models - identify the most productive time of day to schedule call attempts for accounts with little or no prior calling history using statistical processes known as maximum best fit and minimum best fit
Precision Tuner - automatically regenerate Behavior Models every three to six months ensuring that changes in portfolio characteristics are accounted for
Adaptive Scheduler - automatically consider the staffing projected over the entire calling day and schedule the appropriate records to keep staff busy and optimize campaign objectives
Continuous Optimization - track the progress of optimized campaigns and initiate a re-optimization when changes occur that affect campaign progress
Objective Manager - automatically optimize campaign objectives based on results gathered in the SmartLearn Database and Behavior Models
Priority Parameters - prioritize call attempts utilizing any individual account information that is available in the record, downloaded to the dialer or kept by Concerto Campaign Optimizer |
| - Concerto Campaign Optimizer
Download |
|
